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Waitsfield Cable has been providing cable television services to the Mad River Valley and Sugarbush areas of Vermont since 1982. We strive to provide the best in cable entertainment and local customer service. | |
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 Services Support Company |
Announcements
Don't miss an inning of Red Sox Baseball. Tune in to the New England Sports Network (NESN), Waitsfield Cable channels 24 and 224 (HD), for exclusive coverage of up to 165 regularly scheduled games. Join Don Orsillo as the voice of the Red Sox alongside veteran analyst Jerry Remy for an exciting year of Sox baseball. Go Sox!!! Click here for the complete 2010 Boston Red Sox schedule.
Click here to view the latest issue of our TeleScape Newsletter.
Three new standard definition (SD) channels and seven high-definition (HD) channels have been added to our all-digital network. The new SD channels that have been added to the Basic Service package include: QVC (channel 131), and Mountain Lake PBS-WCFE (channel 150). In addition, Chiller (channel 98), has been added to the Preferred Service package. CNBC HD (channel 240), MSNBC HD (channel 241), USA HD (channel 213), and Mountain Lake PBS-WCFE HD (channel 350) are now also available in the Standard Service package for those customers with a high-definition set-top box and HD capable television. The following HD channels have now been added to the Preferred Service package: Bravo HD (channel 291), SyFy HD (channel 295), and Universal HD (channel 299).
Click here to view our Channel Guide. For more information, please contact the Waitsfield Cable Customer Service Department at 496-5800. Waitsfield Cable has added ten new high-definition (HD) channels to its all-digital network. The new channels that will be included in the Preferred cable package include:
The new channels that will be included in the Standard cable package include: High-Definition programming is available to Waitsfield Cable customers who subscribe to a high-definition set-top box and have a HD capable television. We are very pleased to be able to offer these additional high-definition channels to our customers. This brings our total number of high-definition channels on our network to 38 and we look forward to adding more in the future. Click here to view our Channel Guide. For more information, please contact the Waitsfield Cable Customer Service Department at 496-5800. If so, please give us a call at 496-5800 so that we can determine the nature of the problem and get it fixed for you.
Digital tiling can be the result of problems with the broadcaster, the cable plant delivering service in your area, or loose connectors at your home (something you can easily check). It’s always best to call when the trouble is happening, so that we can check into it “real-time.” However, if you prefer, you can always e-mail us at csdept@waitsfieldcable.com. Our response to an e-mail notification will be the next business day. Thank you for being a customer of Waitsfield Cable and please don't hesitate to call us at 496-5800 or e-mail us at csdept@waitsfieldcable.com to notify us of any problems you might be experiencing. Waitsfield Cable customers can now receive VPR’s BBC World Service at 106.5 via the cable system. The BBC World Service provides the latest news, interviews, and on-the-spot features on a wide range of subjects. Waitsfield Cable subscribers can also tune into VPR at 107.9 and VPR Classical at 107.5 which was recently added last month.
According to Don Whitman, Cable TV Network Supervisor for Waitsfield Cable, “Waitsfield Cable believes in the value of Vermont Public Radio and is pleased to be able to offer our customers the very best VPR has to offer.” For more information, please contact the Waitsfield Cable Customer Service Department at 496-5800. The Major League Baseball (MLB) Network channel is now available to customers who subscribe to our Standard Service package in both standard definition (SD) and high-definition (HD). The MLB Network will air on channel 21 (SD) and on channel 221 (HD) for those customers with a high-definition set-top box and HD capable television.
MLB Network launched on January 1, 2009 and airs live games, original programming, highlights, classic games, and coverage of baseball events. The network will air 26 live games throughout the season. MLB Tonight is the live, nightly studio show that will be the signature program of the new network. The show will feature live look-ins of games in progress, updates, highlights, reporting and analysis. Click here to view our Channel Guide. For more information, please contact the Waitsfield Cable Customer Service Department at 496-5800. Waitsfield Cable customers will now be able to hear improved reception as a result of a move to a digital feed from Vermont Public Radio (VPR) 107.9. A recent equipment upgrade will also make it possible for customers to receive VPR Classical at 107.5 via the cable system.
According to Don Whitman, Cable TV Network Supervisor for Waitsfield Cable, “We continue to make improvements to our all digital system, and by upgrading some equipment, we have been able to significantly improve the signal quality of Vermont Public Radio on our system. This technology has also enabled us to add VPR Classical, a station that fills the void created when VPR changed to their all-news and information format. We also have equipment on order to add VPR’s BBC World Service in the coming months.” Waitsfield Cable carries over 30 local and regional radio stations on the cable system. Subscribers of Waitsfield Cable service can simply plug their radio or stereo receiver into their coaxial cable connection using an FM splitter (available free to Waitsfield Cable customers) to receive these FM stations. For more information, please contact the Waitsfield Cable Customer Service Department at 496-5800. Waitsfield Cable has just upgraded to the latest version of the i-Guide Interactive Program Guide (version A25 is the newest version available on Motorola set-top boxes). This release includes all of the features you were used to in version A24, plus enhancements that improve the consumer experience for Digital Video Recorders (DVR's), Search and Parental Controls. Here are a few of the enhancements:
DVR Enhancements: Auto swap between dual-tuner DVRs; an on-screen prompt to extend recording for a live program; clipping in the event two schedule programs overlap in time and both turners are in use, the DVR will automatically "clip" the beginning of the second program and note "clipped" in the DVR program list; and configurable skip forward/backward uses the "page up" and "page down" remote keys to skip forward or backward in 5 minute increments. Search/A-Z Title Search: The five character tumbler is replaced with a new keyboard, and consumers can also choose to save their searches for future use. Parental Controls: Newly designed Parental Controls Set-up Menu makes it easier for consumers to use and now includes TV Content Advisory Ratings which enables ability to block programs based on the level of violence, language, sexual situations and suggestive dialogue. Menu Screens: When a second menu page is available, a “More Choices” text will display on the screen. In addition, recent upgrades made by Waitsfield Cable have now made your Interactive Program Guide even faster and better. The guide now loads quicker during new installations and following power outages or if unplugged from electrical outlet. Also improved is the capability for extended look-ahead recording for subscribers with Digital Video Recording functionality. If you have any questions, don’t hesitate to contact our Customer Service Department at 496-5800 or stop by one of our Waitsfield office locations. Your Interactive Program Guide changes the way you watch television, no more surfing channels! You can easily find the programs you want to watch, and set Reminders, Favorites, and Parental Controls. Recent upgrades made by Waitsfield Cable have now made your Interactive Program Guide even faster and better. The guide now loads quicker during new installations and following power outages or if unplugged from electrical outlet. Also improved is the capability for extended look-ahead recording for subscribers with Digital Video Recording functionality. Visit our website for more useful tips and tutorials. If you have any questions, don’t hesitate to contact our Customer Service Department at 496-5800 or stop by one of our Waitsfield office locations.
 Waitsfield Cable is pleased to now offer you the convenience of receiving your monthly billing statement via e-mail. E-bill saves you time and money - no more stamps to buy, checks to write or envelopes to mail and you’re saving paper too!
Your monthly payment may be made online through the “Manage My Account” section of our website at www.waitsfieldcable.com, by calling our automated account management system at 496-1234, or by signing up to automatically have your bill paid via your credit card or deducted from your checking account. For more information or to sign up for this free service, please contact our Customer Service Department at 496-5800 or via e-mail at csdept@waitsfieldcable.com. Waitsfield Cable offers the convenience of accessing your account 24 hours a day, 7 days a week, via our automated account management system. All you need is a touch-tone phone and you can access your account anytime from anywhere. This service allows you to check your current account balance, the amount of your last payment, and you can also make a payment with a credit card.
To access your account information, simply dial 496-1234 and enter your 4-digit PIN # (if you haven’t setup your own PIN, your default is the last four digits of your account number located on your billing statement). Follow the prompts and select the “Account Balance” option from the automated menu. Don’t forget that Waitsfield Cable also offers online access to your account, via the Internet - simply click on the "manage my account" link. Our online service offers additional capabilities, including the ability to view and pay your cable bill, view pay-per-view schedules, order a pay-per-view movie or event, and update your account information. Both of these services are free of charge. Waitsfield Cable now offers the convenience of online account access giving you the ability to view and pay your cable bill via the Internet. In addition, you now have the capability to view pay-per-view schedules and order a pay-per-view movie or event online. To access your account information, please enter your user name and four-digit pin. If you have not yet registered for access, you can signup by clicking on the “manage my account” located at www.waitsfieldcable.com. Enrollment is free, and once registered, you will have immediate access to view and pay your bills online.
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Enjoy stunning high-definition picture quality on up to 38 channels in HD. In addition, take advantage of the DVR features to automatically find and record your favorite shows every time they're on and pause and rewind live TV. Click here for more information on HDTV service from Waitsfield Cable. |
| Waitsfield Cable Customer Service: (802) 496-5800 Repair Service: (802) 496-3393 |
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Waitsfield and Champlain Valley Telecom is a local, family owned, independent telecommunications provider based in Waitsfield, Vermont. WCVT provides a wide range of Internet services including: high-speed DSL service, server hosting, web hosting through its Green Mountain Access subsidiary and Cable Television services through its Waitsfield Cable subsidiary. |
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